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Jacobs Network Operations Engineer in Washington, District Of Columbia

Your Impact:

As a Network Operations Engineer you are responsible for setting up a Site Reliability Network Operations Center. The Site Reliability Network Operations Center members (SRN) are the first line of defense on alerting and monitoring across a wide network of products and installations. Our SRNs are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You will be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Engineers and Developers on our team.

Core Responsibilities

  • First line for monitoring and alerting production user environments.

  • Drive High Availability of the deployed products and provide signal around product bugs and issues.

  • Enable continuous delivery of product bundles through data transfer operations and patch deployment.

  • Work with remote and local engineers in debugging product issues across a wide network of environments

  • Provide direct user support to a large group of geographically dispersed users.

  • Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.

  • Wide knowledge of the company’s core products in order to perform front end and back end administrative tasks and user management.

Here’s what you’ll need :

  • Active TS/SCI clearance

  • Ability to be on site for 3rd shift

  • Hardware and software troubleshooting fundamentals

  • Hard working professional with the ability to multi-task and prioritize tasks in a timely and efficient manner

  • Demonstrated ability to continuously learn and work independently, making decisions with minimal supervision

  • Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned, and assisting where gaps exist

Preferred

  • DOD 8570 IAT Level II or greater certification (CISSP, Sec )

  • Unix/Linux Computing Environment (e.g Linux , RHCE) certification

  • Experience working direct customer support or internal team support.

  • Experience with monitoring and telemetry/observability systems such as Nagios, Grafana, Datadog, etc.

  • Basic Linux experience, scripting experience (Bash, Python, PHP, etc.) and TCP/IP networking fundamentals.

  • Experience with cloud-based hosting platforms like AWS, Azure, or GCP and/or experience with hardware-based environments

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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