Job Information
Jacobs Service Desk Team Lead in Wright Patterson AFB, Ohio
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Your Impact:
Jacobs is seeking a Service Desk Team Lead for an upcoming contract at Wright Patterson AFB, OH. The National Air and Space Intelligence Center ( “NASIC”) is scheduled to release the Communications & Enterprise Information Technology Support Services (COMET) IDIQ in early June 2021. This contract is performed at Wright Patterson Air Force Base and is valued at 67 million over a five-year period. Jacobs Technology will provide key positions in the End User Workspace Tasks which include Service Desk, Workspace Deployment, Software Administration/Installation, and Multimedia/Video teleconferencing. Jacobs Technology is also supporting Database and Application/Server Software Administration.
Job Duties will include but are not limited to the following:
Provide Service Desk support and be the single point of contact for all IT-related issues for both internal and external customers.
Provide walk-in customer support from 0700-1500 M-Fr
Provide updates in tickets in accordance with NASIC/SC policy and resolve all tickets to meet NASIC/SC Service Level expectations.
Provide helpdesk services and be the single point of contact for all IT related issues for both internal and external customers utilizing resources on the NIPRNet, Cornerstone-Secret, Cornerstone-Top Secret, Tungsten, Zinc networks, Classified and Unclassified Cloud environments;
Lead installation, troubleshooting, and demolition actions required by internal and external agencies and work with vendors/original manufacturers for additional support needed
Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems
Education, Experience, and Training:
Possess & maintain Information Assurance Technical (IAT) Level II certification as required by Air Force Manual (AFMAN) 17-1303, Department of Defense (DoD) Directive 8140.01, and DoD 8570.01- M.
TS SCI Clearance
Estimated Work Load:
240 hours of Remote Support per week spread evenly across the NASIC core work hours in support of NASIC customers.
128 hours of Remote Support per week during non-core hours and weekends
320 hours of Touch Maintenance support per week
#ANSdefense #MOIP #cjpost
Here’s What You’ll Need:
Jacobs is seeking a Service Desk Team Lead for an upcoming contract at Wright Patterson AFB, OH. The National Air and Space Intelligence Center ( “NASIC”) is scheduled to release the Communications & Enterprise Information Technology Support Services (COMET) IDIQ in early June 2021. This contract is performed at Wright Patterson Air Force Base and is valued at 67 million over a five-year period. Jacobs Technology will provide key positions in the End User Workspace Tasks which include Service Desk, Workspace Deployment, Software Administration/Installation, and Multimedia/Video teleconferencing. Jacobs Technology is also supporting Database and Application/Server Software Administration.
Job Duties will include but are not limited to the following:
Provide Service Desk support and be the single point of contact for all IT-related issues for both internal and external customers.
Provide walk-in customer support from 0700-1500 M-Fr
Provide updates in tickets in accordance with NASIC/SC policy and resolve all tickets to meet NASIC/SC Service Level expectations.
Provide helpdesk services and be the single point of contact for all IT related issues for both internal and external customers utilizing resources on the NIPRNet, Cornerstone-Secret, Cornerstone-Top Secret, Tungsten, Zinc networks, Classified and Unclassified Cloud environments;
Lead installation, troubleshooting, and demolition actions required by internal and external agencies and work with vendors/original manufacturers for additional support needed
Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems
Education, Experience, and Training:
Possess & maintain Information Assurance Technical (IAT) Level II certification as required by Air Force Manual (AFMAN) 17-1303, Department of Defense (DoD) Directive 8140.01, and DoD 8570.01- M.
TS SCI Clearance
Estimated Work Load:
240 hours of Remote Support per week spread evenly across the NASIC core work hours in support of NASIC customers.
128 hours of Remote Support per week during non-core hours and weekends
320 hours of Touch Maintenance support per week
#ANSdefense #MOIP #cjpost
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .